About Us
We are a team of professionals who provide the right resources and support that an individual needs while understanding their mental health. It has become important today to address the issues of mental disorders that are occurring in more individuals due to our fast-paced lifestyles. We forget to understand that our loved ones need our help while dealing with depression, anxiety, and other mental issues they want to understand to heal themselves. Our RTO Partnered with the Australian College of Community Services and Care offers care and support to everyone that is looking for consultation for their mental health. Connect with us today to explore what mental health issues can do to your lifestyle.
Find a counsellor
You can choose to continue with your own counsellor if they are willing to register with the Redress Counselling Program, or a counsellor who is already registered on the Trauma Support Directory. The directory includes the following types of practitioners:
- counsellors
- psychologists
- social workers
- mental health nurses
- psychiatrists
- occupational therapists
- general practitioners
- Aboriginal and Torres Strait Islander health workers.
You can also contact the Redress Counselling Team for help to find a counsellor.
The Redress Counselling Team is located within the Department of Child Safety, Seniors and Disability Services, and supports all Queenslanders who accept an offer of Counselling and psychological care from the National Redress Scheme.
You can contact the Team on 1800 569 100 or email [email protected].
Frequently Asked Questions about counsellors
Who do I contact if I need help to find a counsellor?
If you would like to contact someone about accessing counselling and psychological services in Queensland, the Counselling Team can explain how the program works, help you understand your needs and provide information about counsellors and practitioners.
The Team is located within the Department of Children, Youth Justice and Multicultural Affairs, and supports all Queenslanders who accept an offer of Counselling and psychological care from the National Redress Scheme.
- The Redress Counselling Team can be contacted on 1800 569 100 or [email protected].
- If you find it difficult to hear or speak, use the National Relay Service on phone 1800 555 660.
- If you need an interpreter, use the Translating and Interpreting Service on phone 131 450.
Why does my counsellor have to be registered with Redress Counselling or the Trauma Support Directory?
Counsellors registered on the Trauma Support Directory have qualifications, knowledge and skill in working with adults who have experienced complex trauma, including childhood sexual abuse.
The directory has a range of practitioners who can help you, including Aboriginal and Torres Strait Islander health workers, counsellors, psychologists, social workers, mental health nurses, and occupational therapists.
If you are already seeing a counsellor, they can choose to register on the directory or register directly with the Redress Counselling Program.
Your chosen counsellor can contact the Redress Counselling Team on 1800 569 100 or email [email protected]. If they choose to register on the directory they will find the information they need to register on the Trauma Support website.
Once your counsellor or practitioner has registered—or if they are already registered—they can find more information about how to support you on this National Redress Scheme in Queensland website.
Are the counsellors on the Trauma Support Directory recommended or endorsed by Queensland Government?
Counsellors on the directory are not endorsed or approved by us (the Queensland Government). The directory sets the minimum qualifications and experience counsellors need to have to be paid under the Queensland counselling and psychological care arrangements.
People who receive redress have the choice of who can best meet their counselling and psychological support needs. You are encouraged to discuss your needs with a counsellor, do your own research to determine which counsellor may be best for you, or seek support to help you decide.
The Redress Counselling Team can help you understand your needs and provide information about available counsellors. Contact us on 1800 569 100 or email [email protected] for support to help you understand your needs or select a counsellor..
If you are dissatisfied with your counsellor, you are free to choose a different counsellor that may better respond to your needs.
What do I do if my preferred counsellor doesn’t know about the arrangements for redress counselling?
If your preferred counsellor does not know about the Queensland arrangements for redress counselling and psychological care, they can find information on this website or they can contact us at [email protected] or phone 1800 569 100.
There are requirements that counsellors must meet to be able to provide you with a service and be paid for the service.